Bob Draper an investigator working for the Coventry office of the Local Government Ombudsman is responsible for writing an article called ‘The work of an investigator’.
In the article he makes the following statement
‘Complainants and Councils have an opportunity to comment on information which will be relied upon to reach a decision and have their comments taken into account.’
However, an Assistant Ombudsman terminated my 2002 complaint based on a private telephone call he had with the Council. I have never been told what was said or given the opportunity to comment on the information that the Assistant Ombudsman used when he reached the decision not to investigate my complaint.
Question to the Ombudsman, did the Assistant Ombudsman fail to follow procedure or is Bob Draper’s statement untrue? One of them is guilty of maladministration, which one and what do you propose to do about it?