Friday, September 14, 2012

Ombudsmen must join forces, says LGO Jane Martin

Read the full story from the source Public Service However, the paragraph that interests me is reproduced below.
Martin [Local Government Ombudsman] added: "We would be in favour of greater harmonisation of public sector ombudsmen in England, but we should be very purposeful about it and very clear about why we need to do things differently."
I can tell Ms Martin why they need to do things differently, as can the majority of complainants who have submitted complaints to the Local Government Ombudsman over the last 20 years. They are totally unfit for purpose.

This view was also recently reinforced when a government select committee essentially came to the same conclusion.

I can also hazard a guess at why they are in favour of greater harmonisation of public sector ombudsmen in England.

If you want to hide a tree you put it in a forest, therefore, it appears to me that Ms Martin wants to hide her unfit for purpose organisation among other unfit for purpose organisations such as the CQC. That way they are less likely to be identified as the worse ombudsmen in the world.

Thursday, September 13, 2012

LGO praise for Wirral Council? What a joke!

WATCHDOGS [The Local Government Ombudsman] have given Wirral Council top marks in their annual review.
Figures published by the Local Government Ombudsman show Wirral is the fastest Merseyside council in responding to complaints.
In her annual letter to the council, Ombudsman Anne Seex said: “I am pleased to say that I have no concerns about your authority’s response times and there are no issues arising from the complaints that I want to bring to your attention.”
The Ombudsman found no evidence of maladministration or injustice during an entire three-year period, from 2009 to date. [My emphasis]
Read the full story from the source Wirral Globe 
My comment: Yet an independent investigator over a similar period found the council was in the grip of a “corrosive” and “inward-looking culture where the needs and rights of residents had become submerged under its bureaucratic machinations. [my emphasis] Read the full story here.

Also read the three posts below [click on links] and decide for yourself if the Local Government Ombudsman is or isn't fit for purpose. If you reach the conclusion that they are indeed unfit for purpose you won't be alone because a recent select committee investigating the work of the Local Government Ombudsman also found them unfit for purpose. Read the full story here.

Wirral Council: Where was the Local Government Ombudsman?

Wirral Council and the Discredited Local Government Ombudsman.

Wirral Council: How many more scandals must we have before council officers are sacked?